FREQUENTLY asked questions

Reservation Details at Anzan Atitlán

Making a reservation at Anzan Atitlán is straightforward and ensures that your serene getaway is secured from the moment you decide to stay with us. Here’s how you can book your visit and what you need to know about reservations:

Booking Your Stay:

• Direct Bookings: Reserve your room directly with us through our website for the most personalized and tailored service
• Online Platforms: You may also book through Booking.com or Airbnb; however, please note that these platforms include additional fees, making them a more costly option.
• Reservation Policy: All reservations are non-refundable. We require payment via credit/debit card when booking to secure your stay.
• Other Payment Methods: For convenience, we accept Zelle payments bank transfers, or cash in local currency.

Cancellation and Changes:

• 24-Hour Grace Period: If you need to cancel your reservation within 24 hours of booking is free of charge.
• Same-Day Reservations: Please ensure your reservation is made by 11 AM for same-day bookings.

Check-In and Check-Out:

• Check-In: Our check-in time is at 2 PM. If you arrive early, we’ll store your luggage for you. Feel free to explore the nearby villages or enjoy a boat ride around the lake while waiting for your room to be ready.
• Check-Out: Check-out time is 11 AM. Should you wish to linger a little longer on our beach after check-out, we offer amenities such as tables, coffee, water, towels for swimming, paddleboards, and kayaks. We kindly ask that you bring your luggage to the beach if you plan to stay beyond the check-out time to facilitate room cleaning for incoming guests.
• Extended Stay Option: For your comfort, we offer a late check-out option until 2 PM for an additional $50, provided the room is not booked for incoming guests. For stays beyond 2 PM, extra hours will be charged at $15 per hour. Please inform us about your plans so we can accommodate your request based on our availability.
• Commercial photography, drones, overnight visitors, teachers, and masseurs are strictly prohibited without prior approval from the owner or management to protect security, privacy, and the guest experience, with violations resulting in a $2,000 fee.
• Overnight visitors, masseurs, teachers, and any external individuals not part of the registered guests are strictly prohibited on the property unless management approves. Violations will result in a $2,000 fine.

By choosing Anzan Atitlán, you’re embarking on a journey of tranquility and beauty. We look forward to welcoming you and making your stay a memorable part of your Lake Atitlán adventure.

A Gentle Reminder from Anzan Atitlán

At Anzan Atitlán, we offer an experience that diverges from the conventional hotel setup. Our approach to hospitality is rooted in sharing our private home with you, embracing a lifestyle closely intertwined with nature. As you prepare for your stay with us, here are some key aspects to keep in mind:

Living Harmoniously with Nature:

• No TV or AC: Our home is designed to embrace the natural climate and beauty of Lake Atitlán. We do not provide TVs or air conditioning; we encourage our guests to disconnect from digital distractions and immerse themselves in tranquil surroundings.
• Open Living: We sleep with doors and windows open all year round, allowing the natural breeze and sounds of the lake to soothe and refresh.
• Starry Nights: We turn off our lights at night, offering a magnificent view of the stars. This practice also reflects our consciousness about energy conservation and our desire to minimize light pollution.
• Natural Bath: The lake is our most expansive, ever-changing, and healing  ‘bath,’ inviting you to swim in its pristine waters, especially after a wood-burning sauna with a direct jump to the lake. We have solar and gas-heated water for showers, but we encourage you to experience the lake’s natural embrace.
• Power and Connectivity: While we are equipped with solar power and occasionally rely on gas for heating, power outages happen. These moments, when electricity and internet signals may be off, offer a precious opportunity for self-reflection and true disconnection from the fast-paced world.

  To conserve energy and preserve the tranquil atmosphere, we use warm yellow LED bulbs. Kindly ask all guests to turn off lights inside and outside when preparing to rest. Let’s begin today by respecting the land and embracing a more mindful way of living.

Why You’re Here:

The essence of staying at Anzan Atitlán is finding a deep connection with yourself, with nature, not devices. It’s an invitation to step out of the fast life bubble and engage in a more meaningful, reflective, and serene existence. Our practices and home’s setup are carefully designed to facilitate this type of experience—a retreat from the usual, a sanctuary for the soul.

We warmly welcome you to Anzan Atitlán, hoping that your time here allows you to rediscover the joy of simple living, the beauty of nature, and perhaps, a deeper understanding of yourself. Thank you for choosing to share this journey with us.

Embracing Nature at Anzan Atitlán

At Anzan Atitlán, we pride ourselves on our harmonious coexistence with the natural world surrounding us. In this pristine setting, it’s not uncommon to encounter the diverse wildlife that shares this space with us, including spiders and the occasional harmless scorpion. These creatures are an integral part of the vibrant ecosystem here at Lake Atitlán.

Respecting Our Natural Co-Inhabitants:

• A Safe Environment: Guests need to know that while sightings of spiders and scorpions can occur, they are not dangerous, and there is no need for alarm. These species are non-aggressive and prefer to keep to themselves.
• Non-Intervention Policy: We advocate for a non-intervention approach to these natural inhabitants. They have been a part of this land long before us, playing their role in the ecological balance. We do not use harmful chemicals or pesticides on our property; we respect and preserve the natural environment.
• Living with Nature: Encounters with these creatures are a reminder of the untouched beauty of Lake Atitlán and the living nature that thrives here. We encourage our guests to appreciate these moments as part of the unique experience of staying in such a special place.

Your Comfort and Safety: Your comfort and safety are our top priorities. We ensure that our accommodations are well-maintained and that interactions with wildlife are minimized. Our attentive staff will assist you with any concerns during your stay.

Staying at Anzan Atitlán offers a rare opportunity to connect with nature in its most authentic form. It’s a chance to unwind, reflect, and be inspired by the natural beauty and the creatures that call this place home. We invite you to join us in this tranquil retreat, where nature’s presence adds to the charm and magic of your experience.

Considerations Before Your Stay at Anzan Atitlán