Cancellations & Changes

24-Hour Grace Period Cancel within 24 hours of booking at no charge.

Non-Refundable Policy All reservations are non-refundable. A full refund is available only for cancellations made more than 120 days before your check-in date. Within 120 days of arrival, no refunds are issued — every booking directly supports the preparation and care of our retreat.

Date Changes Date changes may be requested and are subject to availability. If approved, a 50% change fee will be added to your original reservation amount.

Same-Day Bookings Must be made by 10:00 AM.

By confirming your reservation, you agree to these terms. Thank you for your understanding.

Check-In  2:00 PM

Bags may be dropped off at the property from noon onward. All arrivals are via the lakefront — our boat arrives directly in front of the property.

The latest check-in time is 6:00 PM. If you have not arrived by 6:30 PM and have not arranged a late check-in in advance, we will be delighted to welcome you the following morning.

Early check-in is not permitted before noon. If you arrive early, we are happy to store your bags from 12:00 to 2:00 PM. Any special check-in arrangements require advance notice and management approval, and may be subject to an additional fee based on room availability.

Check-Out  11:00 AM

After check-out, you are welcome to enjoy our beach, with access to tables, coffee, water, towels, paddleboards, and kayaks. Please leave your luggage at the beach if you plan to stay on after check-out, so we can prepare the room for incoming guests.

Late Check-Out: Available until 2:00 PM for an additional $50, subject to availability. Hours beyond 2:00 PM are charged at $15 per hour. Please let us know your plans in advance so we can do our best to accommodate you.

Latest Check-Out: Available until 6:00 PM, subject to availability, for an additional $100. Please let us know your plans in advance so we can do our best to accommodate you.

Property Policy

Commercial photography, outside photographers, drones, overnight visitors, and any external individuals not registered as guests are strictly prohibited without prior written approval from management. This policy exists to protect the privacy, security, and experience of all our guests. Non-compliance may result in additional charges resulting in a $2000 fee.

Getting Here

Arriving at Anzan Atitlán is part of the experience. We are happy to help coordinate your journey.

By road, we can arrange a private car from Guatemala City airport, Antigua, or anywhere else. Please share your pickup date, time, and location, and we will take care of the rest.

Guatemala City to Panajachel: approx. 3.5 hours.  Antigua to Panajachel: approx. 2.5 hours. Cost: Q1,300 ($170) for up to 3 passengers, paid directly to the driver in local currency.

Please note: We do not operate shuttle buses or group tours in order to preserve the exclusivity and calm of our retreat.

By boat, our guests arrive at Anzan Atitlán from Panajachel, one of the most beautiful parts of the journey.  We are happy to coordinate your private boat transfer upon arrival.

Private Boat — Direct to our private dock, approx. 15–20 minutes, no waiting, Q300 fee paid directly to the boat driver. This option ensures a personalized and scenic journey across the lake to our doorstep. Upon your arrival in Panajachel, we will coordinate a seamless transition to a private boat that will take you directly to Anzan Atitlán.

Public Boat — Public boats depart Panajachel every 30 minutes toward San Marcos, starting at 6:30 AM with the last boat at 6:30 PM. Please note that we do not organize public boat transfers. If you choose this option, ask the boat captain to stop at Casa Rosada — we are located after Tzununá village and before the San Marcos public stop. Look for our distinctive pink façade — a square pink cube suspended directly on the lakefront. Journey time approx. 45 minutes, cost of Q25 per person + bag cost, paid directly to the boat captain.

By air, for the ultimate arrival, helicopter service lands directly on our property from the airport in approximately 35 minutes, with breathtaking aerial views of the lake and volcanoes.

Dining Experience at Anzan Table

Anzan Atitlán is not a restaurant. Our dining experience is exclusively through Anzan Table — a reservation-only pop-up dinner serving a 7-course tasting menu. We do not have regular daily opening hours. Event dates are announced on our social media or upon request from at least 8 guests. Each dinner is an intimate, curated experience that reflects the lake’s calm and beauty.

Breakfast on the Beach Available daily from 9:00 to 10:30 AM for staying guests, at an additional cost. Reservation required at least one day in advance to accommodate dietary needs.

Anzan Table,  Pop-Up Dinners & Private Events Anzan Table is our reservation-only dining experience — not a walk-in restaurant. We host several pop-up dinners per month on the beach, from 6:00 to 8:00 PM, each featuring a custom 7-course tasting menu using the finest local and seasonal ingredients.

Dining outside our pop-up dates is available for private events and groups by prior arrangement, with a minimum of 8 and a maximum of 50 guests, subject to availability.  Weddings, proposals, birthdays, music events, art exhibits, and retreats. 

Shared Kitchen Staying guests are welcome to use our beach kitchen to store and prepare their own meals during kitchen hours, 8:00 AM to 8:00 PM. For the comfort of all guests and to keep rooms free of insects and ants, we kindly ask that no food be brought into the rooms or stored in minibars. You are welcome to set up a table for yourself on the beach.

Local Dining Options: San Marcos and the nearby village of Tzununa are home to over 30 dining venues, all within walking distance, by public boat, or tuk-tuk moto taxi. Explore local flavors and international cuisines steps away from Anzan Atitlán. We’re always delighted to recommend our favorite spots around the lake, as well as the food delivery service provided by a few restaurants around the lake.

Living in Harmony with Nature

No TV  Our home is designed to embrace the natural climate and beauty of Lake Atitlán. We do not provide TVs or air conditioning — we encourage our guests to disconnect from digital distractions and immerse themselves in the lake’s tranquil surroundings.

No Air Conditioning Needed Lake Atitlán enjoys a naturally perfect climate year-round — warm days and cool evenings with a constant lake breeze. No heating or air conditioning is necessary. If you would like extra airflow, we are happy to provide a fan.

Open Living Doors, and windows stay open year-round, welcoming the lake breeze and the sounds of nature throughout the day.

Starry Nights We turn off our lights after 10:00  — both to offer an unobstructed view of the stars and to respect the environment and reduce light pollution.

The Lake as Your Bath The lake is our most expansive and healing space. We invite you to swim in its waters, especially after a session in our wood-burning sauna with a direct jump into the lake. Solar and gas-heated showers are available, but the lake is an experience of its own.

Power & Connectivity Power outages happen occasionally — and we welcome them as moments of true stillness and reflection. To conserve energy, we use warm yellow LED lighting throughout the property. We kindly ask all guests to turn off lights when not in use, inside and out. Partially we run on solar power.

Sustainable Consciousness We do not use chemical sprays or pesticides of any kind. To prevent insects naturally, we ask that no food be brought into the rooms — all food is stored in our communal beach kitchen. All top small windows are fitted with screens, so you can keep them open freely for natural airflow. We recommend closing your door and windows at night or when leaving the room to keep insects out.

Room Care We are happy to clean your room daily — just let us know, as not everyone wishes for daily visits. For anything in between — fresh towels, garbage collection, water refill, or anything else — simply text us and we will be there.

We kindly ask all guests to turn off lights inside and outside when preparing for rest. Let’s begin today by respecting the land and embracing a more mindful way of living.

Why You’re Here

The essence of staying at Anzan Atitlán is finding a deep connection with yourself, with nature, not devices. It’s an invitation to step out of the fast-paced life bubble and embrace a more meaningful, reflective, and serene existence. Our practices and home’s setup are carefully designed to facilitate this type of experience—a retreat from the usual, a sanctuary for the soul.

We warmly welcome you to Anzan Atitlán, hoping that your time here allows you to rediscover the joy of simple living, the beauty of nature, and perhaps, a deeper understanding of yourself. Thank you for choosing to share this journey with us.

Embracing Nature at Anzan Atitlán

At Anzan Atitlán, we pride ourselves on our harmonious coexistence with the natural world surrounding us. In this pristine setting, it’s not uncommon to encounter the diverse wildlife that shares this space with us, including spiders and the occasional harmless scorpion. These creatures are an integral part of the vibrant ecosystem here at Lake Atitlán.

•  A Safe Environment:  Guests need to know that while sightings of spiders and scorpions can occur, they are not dangerous, and there is no need for alarm. These species are non-aggressive and prefer to keep to themselves.
•  Non-Intervention Policy:  We advocate for a non-intervention approach to these natural inhabitants. They have been a part of this land long before us, playing their role in the ecological balance. We do not use harmful chemicals or pesticides on our property; we respect and preserve the natural environment.
•  Living with Nature: Encounters with these creatures are a reminder of the untouched beauty of Lake Atitlán and the living nature that thrives here. We encourage our guests to appreciate these moments as part of the unique experience of staying in such a special place.

Staying at Anzan Atitlán offers a rare opportunity to connect with nature in its most authentic form. It’s a chance to unwind, reflect, and be inspired by the natural beauty and the creatures that call this place home. We invite you to join us in this tranquil retreat, where nature’s presence adds to the charm and magic of your experience.

Considerations Before Your Stay at Anzan Atitlán

To encourage reconnecting with nature and taking a break from daily digital routines, Wifi will be temporarily disabled from 10pm-8am. We invite you to enjoy the surroundings, unwind, and embrace a little offline time.

Thank you for understanding  and joining us in this digital detox experience.

Anzan Atitlán offers a unique retreat experience, embracing the tranquil beauty and natural environment of Lake Atitlán. Our commitment to preserving this serene setting means we cater to guests who seek a peaceful, immersive experience with nature. To ensure that Anzan Atitlán is the right choice for your stay, please consider the following:

• Our property is in harmony with the natural ecosystem, which includes a variety of wildlife, such as spiders and harmless scorpions. If you have arachnophobia or discomfort with natural wildlife, Anzan Atitlán may pose a challenge.
• We respect the natural inhabitants of this area and practice non-intervention, aiming to maintain the ecological balance without harmful chemicals.

• Anzan Atitlán is designed as a sanctuary for relaxation, artistic exploration, and connection with nature. We do not offer food delivery services or feature bars with happy hours and loud music.
• Our dining experiences at Anzan Table are carefully curated to showcase local and seasonal ingredients, with exceptional dining events announced in advance on our social media. These occasions are about savoring the moment and the culinary journey rather than quick, on-demand service.
• We serve pop-up dinners twice weekly and offer a daily breakfast at an additional cost. If you prefer to prepare your meals, you can use our communal kitchen—a convenient option if you don’t feel like walking to the village.

• For those seeking a retreat from the hustle and bustle of daily life, to immerse in creativity, tranquility, and the stunning natural beauty of Lake Atitlán, Anzan Atitlán offers an unmatched experience.
• Our property is for those who value quiet reflection, the arts, and the subtle rhythms of nature. The beauty of the surroundings provides a backdrop for personal rejuvenation and creative inspiration.
• You’re welcome to enjoy our lakefront wood-burning sauna for an additional cost. Complete the experience with a refreshing direct lake jump to cool down.

In Summary, if you prefer a vacation experience with immediate service conveniences, bustling nightlife, and a more urban environment, Anzan Atitlán might not meet your expectations. We cater to those who wish to disconnect from the fast-paced world and reconnect with nature and themselves in a setting that encourages peace, artistry, and mindful living.

Quiet Hours & Respectful Communication at Anzan Atitlán

To ensure that all our guests enjoy the serenity and beauty of Anzan Atitlán, we kindly request adherence to our quiet hours from 9 PM to 9 AM. This peaceful period is essential for maintaining the tranquil atmosphere that defines our retreat space. Here are some guidelines to help us all respect the experience of every guest during their stay:

• Observance: Quiet hours are from 9 PM to 9 AM daily. We ask that noise be kept to a minimum during these times to allow for rest and rejuvenation in the natural calm of Lake Atitlán.
• Communication: If you wish to share your experiences with friends or family, we kindly ask that you do so without using a speakerphone or raising your voice. WhatsApp calls or similar should be conducted in a manner that does not disturb others.
• Location: While we understand the importance of exercise and staying active, we request that physical activities not be conducted in rooms or rooftops. The structure of our family house, designed for tranquility and rest, is not suited for vigorous exercise, as it may damage the property or disturb other guests.
• Garden and Outdoor Spaces: Our gardens have ample outdoor space for relaxation and gentle activities. These areas are perfect for yoga, stretching, or any quiet exercise, allowing you to enjoy the beauty of nature while staying active.
• Family Home: At its heart, Anzan Atitlán is a family home, not a hotel. We invite you to share this space with us, treating it with the same care and respect you would your own. This consideration extends to all aspects of your stay, from observing quiet hours to respecting the architectural integrity of our home.

Together, in Respect and Harmony, Your cooperation in observing these guidelines ensures that Anzan Atitlán remains a sanctuary for all who visit. By respecting quiet hours and choosing appropriate spaces for communication and activity, we collectively contribute to the peaceful, harmonious atmosphere that makes Anzan Atitlán unique.

Thank you for your understanding and cooperation. We’re grateful to share this beautiful retreat with you, where we can nurture a space of respect, tranquility, and communal well-being.

Packing Essentials for Your Stay at Anzan Atitlán

Embarking on your journey to Anzan Atitlán, nestled in the heart of Lake Atitlán’s natural beauty, requires a thoughtful approach to packing. To enhance your experience and ensure comfort throughout your stay, consider including the following items in your luggage:

• Versatile Clothing: A mix of casual and comfortable wear such as shorts, jeans, lightweight dresses or skirts, and short and long-sleeved shirts will prepare you for the day’s adventures. A sweater or light jacket is also recommended for cooler evenings.
• Swimwear: Don’t forget your swimsuit to enjoy the refreshing waters of Lake Atitlán, or feel free to skip it on our secluded private beach. We also have our wood-burning fire sauna, where you can take a direct, invigorating plunge into the lake.
• Footwear: Comfortable walking shoes or hiking sandals are essential for exploring the surrounding areas. Sandals or flip-flops are also helpful for more relaxed days by the water. We encourage you to go barefoot and connect with the earth, grounding yourself as you explore the land.
• Rain Gear: A raincoat, poncho, and waterproof boots are crucial, especially if you’re visiting during the rainy season, to keep you dry during sudden showers.
  Personal Care Items: Pack a flashlight for evening walks or cellphones, natural insect repellent to ward off bugs if you need one, and a personal medical kit for any specific needs.
• Weather Patterns During Your Visit: The climate in San Marcos offers a pleasant range of temperatures conducive to outdoor activities and relaxation. Daytime temperatures typically hover around 70 to 80°F (20 to 25°C), providing a warm and comfortable atmosphere for exploration. As the elevation reaches approximately 4,500 feet (1,500 meters), evenings bring cooler temperatures, ranging from 40 to 50°F (5-10°C), ideal for cozy nights. This elevation contributes to the region’s overall temperate climate, with lovely, cool evenings complementing the warmer days. These insights into safety and climate aim to prepare you for a comfortable and secure visit to Anzan Atitlán, enhancing your overall experience in the beautiful surroundings of Lake Atitlán. By preparing these essentials, you’ll be well-equipped to fully enjoy all that Anzan Atitlán and the surrounding beauty of Lake Atitlán have to offer, from serene mornings by the lake to exploratory hikes through lush landscapes.

Our Environmental Commitment Anzan Atitlán

At Anzan Atitlán, we are deeply committed to preserving the stunning natural environment of Lake Atitlán and supporting sustainable living practices. Our approach to minimizing our environmental footprint is comprehensive, encompassing everything from gardening to our day-to-day operations:

• Chemical-Free Gardening: We maintain our gardens without the use of harmful pesticides, ensuring that our flora and fauna thrive in a toxin-free environment.
• Sustainable Cleaning Solutions and Recycling: At Anzan Atitlán, all cleaning and laundry products used are 100% biodegradable, aligning with our goal to protect the lake and its surroundings. We are committed to recycling and actively avoid using plastic materials and other single-use plastics to further minimize our environmental impact.
• Water Conservation and Quality: We employ filtered water systems for showers and utilize reverse osmosis filters + eco-filters for potable water, safeguarding both guest health and environmental resources.
• Seed Bank Initiative: Our vegetable garden benefits from a dedicated seed bank, contributing to biodiversity and the sustainability of our food sources.

Eco-Friendly Practices

Chemical-Free Gardening Our gardens are maintained without pesticides or harmful chemicals, allowing our plants, wildlife, and lake ecosystem to thrive naturally.

Sustainable Cleaning & Recycling All cleaning and laundry products used at Anzan Atitlán are 100% biodegradable. We are committed to recycling and actively avoid single-use plastics throughout the property.

Water Conservation & Quality We use filtered water systems for showers and reverse  – osmosis plus eco-filters for drinking water —  safeguarding both guest health and environmental resources.

Seed Bank & Vegetable Garden Our vegetable garden is supported by our dedicated seed bank, contributing to biodiversity and the sustainability of our own food sources — as well as the communal gardens in San Juan, through our partnership with Ecolibri.

Community and Educational Initiatives 

At Anzan Atitlán, care for the lake and its communities has been at the heart of everything we do for over 20 years. We employ eco-friendly practices, support local initiatives, and work alongside our long-term partner ecolibri.org to contribute to the well-being of the people and nature that make this place so special.

Through our collaboration with Ecolibri, we invest in education, sustainable community gardens, healthy living, and clean water projects in San Juan. We also engage with universities researching water conservation and solar energy, and work closely with local artisans to support eco-friendly construction and environmental awareness in the community.

For those inspired to get involved, we welcome volunteers to join our efforts. Visit www.ecolibri.org to learn more — and become part of it too.

Your choice to be here already makes a difference. Thank you for being part of it.